- W. Edwards Deming.
Our job is to place the service owner at the center of their processes, from there they can easily identify opportunities for optimization and operational excellence.
Our process improvement approach starts with basic steps:
What is the mission of your company?
Is that mission articulated into strategic initiatives?
Do you understand how a given process actually works?
Do you understand your KPIs which are your metrics and OKRs which are a systemic method for goal setting?
Do you understand process failure & how to perform root cause analysis, and enact mitigation and control plans?
Do you understand how to manage process and perhaps most importantly: do you understand how to manage change throughout the process improvement lifecycle?
Strategic planning in itself is not a stand-alone solution. We look to help you integrate various platforms which support operational, risk and efficiency goals. We can also help you make the best use of existing technology platforms, data gathering and analysis methods without incurring additional costs.
We strongly encourage our clients to try a small taste of operational excellence. Most often, we suggest a Kaizen event which is generally a three-to-five-day rapid improvement event where leadership and line management team up to specifically address and solve issues such as operational inefficiencies through eliminating waste, risk mitigation and providing the best-in-class customer experience.
We look at every customer individually; there is no one solution for everyone. You can remain assured that our tailor-made approach will serve your best interest both from your corporate goals and initiatives as well as meeting the voice of your customers.
Contact us for up-and-coming process improvement seminars summer 2023,
Genève, Geneva, Switzerland